FAQ - FREQUENTLY ASKED QUESTIONS
Will my instrument arrive setup?
This is probably the most asked question, even though we can't imagine anyone ever buying an instrument that needs to be setup. Most definitely your instrument will arrive setup, and most likely even still in tune! The Setup is one of the biggest things you're buying, that assurance and guarantee that the instrument will play easily and sound its best. Therefore give us approx. 10 days to set up the Instrument prior shipping.
How long does shipping take?
If we have the items available at the time of your order (which we would let you know at the time of your order) the shipment will likely be sent the same day if ordered before 6:00 p.m, or the next day. Shipment within the continental U.S. typically takes 3-5 days to most locations.Will my item have a manufacturer’s warranty?
All new products are sold with the manufacturer's limited warranty.
Do you have a payment plan? How does it work?
Yes, we are Partner with Affirm. Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. For more information, visit Affirm.com
How do I care for my instrument?
Always keep your String Instrument clean of rosin, and other debris.
When you are not playing your instrument, the bow should be loosened. If the screw begins to come out the bow will not loosen any more. .
Keep your String Instrument away from extreme weather. Have a humidifier in the case during the winter months.
Do you offer in Home-Trials?
You can purchase the Instrument, once you received it, you have 5 days to try your Instrument. If you don’t like it, please return boxed up safe to us. You're responsible for the cost of return. As soon as we received the Item back, we will refund you the money.
I'm afraid to buy online!
While technically not a question, this is a common concern of string players when considering a new instrument, and so valuable to mention that we will put it to our FAQ section. You can safely shop with us. We have a very clear shipping, warranty, terms of service policy and having a transparent process for handling returns. If you have any questions or concern, you can send us an email any time or give us a call. We are happy to help and answer all of your questions.