At String Power, we want you to shop with confidence. Please review our Return & Refund Policy before placing your order.

Return Period

Our standard return period is 7 days from the date your order is delivered.

Eligible stringed instruments may be played and evaluated during this 7-day trial period. If you decide the instrument is not the right fit, you may return it within the return period.

All returned items, including instruments, cases, bows, strings, accessories, and any other products, must be returned in their original packaging, securely packed, and in the same condition in which they were received. Instruments may show only the normal signs of careful evaluation during the trial period.

Before returning any item, you must contact String Power to receive return instructions and authorization. Returns sent without prior authorization may not be accepted.

If more than 7 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Instrument Trial Period

We understand that choosing a string instrument is a personal decision. That's why eligible stringed instruments may be played and evaluated for 7 days after delivery.

If the instrument is not right for you, please contact us at info@stringpower.net before returning it.

To be eligible for a return:

• The instrument must be returned within 7 days of delivery.
• The instrument must be returned in its original packaging.
• The instrument must be packed safely and securely to prevent damage during return shipping.
• The instrument must be in the same condition as received, allowing for normal playing and evaluation during the trial period.
• The instrument must not have damage caused by misuse, neglect, accident, or improper handling.

The customer is responsible for the cost of return shipping. Original shipping costs are non-refundable.

Once we receive and inspect the instrument, we will process the applicable refund according to this Return & Refund Policy.

Instruments Priced at $1,000 or More

Stringed instruments priced at $1,000 or more must be returned within 7 days of delivery.

Because these instruments are carefully inspected and professionally set up before shipping, please contact us at info@stringpower.net before returning an instrument so we can provide the correct return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Custom orders, including colored Glasser bows
• Gift cards
• Orders totaling less than $30

Small-Item Returns

For eligible returnable items priced between $31 and $80, we issue store credit only. Cash or credit-card refunds are not available for these items.

A $10 handling charge is non-refundable.

Strings

Please inspect your strings immediately after receiving your order.

Unopened Strings

Unopened strings may be returned within 7 days of delivery.

Installed Strings

Installed strings are not returnable unless they break within the first 10 days after purchase.

Because the tonal qualities of each instrument are unique, we cannot accept string returns based on tone or sound, including claims that strings are "false."

Damaged, Used, or Incomplete Items

Items may not be eligible for a full refund if they are:

• Returned after the applicable return period
• Not in their original condition
• Damaged because of misuse, neglect, accident, or improper handling
• Missing parts or original packaging
• Damaged for reasons unrelated to an error on our part

If an item arrives damaged, please contact us as soon as possible at info@stringpower.net and provide photographs of the damage.

Refunds

Once we receive and inspect your returned item, we will email you to confirm that we have received it.

We will then notify you whether your refund has been approved or declined.

If your return is approved, the refund will be issued to your original payment method, subject to any applicable non-refundable fees or shipping costs.

Please allow additional processing time for your bank or credit-card provider to post the refund to your account.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank or credit-card account again.
2. Contact your credit-card company, as processing may take additional time.
3. Contact your bank to check whether the refund is pending.
4. If you still have not received your refund, contact us at info@stringpower.net.

Exchanges

We replace items only when they are defective or damaged, subject to our review.

If you need to exchange an item for the same item, please contact us at info@stringpower.net before sending it back. We will provide instructions for the exchange.

Return Shipping

Please email info@stringpower.net before returning an item. We will provide return shipping instructions.

Unless the item was received damaged or we made an error with your order, you are responsible for the cost of return shipping.

Original shipping costs are non-refundable.

If a refund is issued, applicable return shipping costs may be deducted from the refund.

For returned items valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. String Power cannot guarantee receipt of an item that is lost in return transit.

Refusal of Delivery

If you refuse a delivery, miss a required delivery appointment, or provide an inaccurate or non-deliverable shipping address, the order may be considered a Refusal of Delivery.

If a delivery is refused for any reason other than obvious damage to the package, you are responsible for the original shipping cost and the cost of returning the package to String Power.

If a package arrives with obvious shipping damage, please contact us before refusing delivery whenever possible.

How to Start a Return

To request a return, please email info@stringpower.net before sending your item back.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos, if the item is damaged or defective

We will review your request and provide you with the appropriate return instructions.

Please do not send a return to String Power without first contacting us.

Questions About Returns?

We take pride in our reputation and are committed to providing our customers with excellent service.

If you have any questions about this Return & Refund Policy or a product you purchased from String Power, please contact us at info@stringpower.net.

We are always happy to help