Shipping policy

At String Power, we carefully prepare and package every order to help ensure your purchase arrives safely.

Shipping Rates

We currently ship within the continental United States.

  • Orders over $30: Free shipping
  • Orders under $30: $10 flat-rate shipping and handling

We currently do not ship internationally or outside the continental United States.

Order Processing Time

Most orders are processed within 1–2 business days.

Some string instruments require additional time for professional setup and preparation before shipping. Please allow up to 10 days for these instruments to be prepared.

Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, processing may take longer than usual. If there is a significant delay with your order, we will contact you by email or telephone.

Delivery Time

Once shipped, orders within the continental United States typically arrive within 3–5 business days, depending on the destination and carrier.

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside of our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Damaged Packages & Products

Please inspect your package and products as soon as they arrive.

If the package appears visibly damaged at the time of delivery, please:

  1. If possible, refuse delivery and contact us immediately at info@stringpower.net.
  2. If you accept the package, take photographs of the damaged packaging before opening it.
  3. Photograph any damage to the product.
  4. Contact us at info@stringpower.net within 1 business day of delivery.

If a shipment requires a signature and the package appears damaged, please note the damage on the carrier's delivery receipt before signing whenever possible.

Please keep all original packaging until we have reviewed the issue.

International Shipping

We currently ship only within the continental United States.

We do not currently offer international shipping.

Questions About Shipping?

If you have questions about your order or our shipping policy, please contact us:

Email: info@stringpower.net

We are happy to help.