Warranty Policy

INSTRUMENTS:

The ONE YEAR warranty applies only to original purchaser of instrument and does not transfer at any time for any reason. Warranty does not cover strings, but does include bridges, pegs, chinrests, endpins, tailpieces and instrument body. String Power reserves the right to replace bridges, pegs, chinrests, endpins, and tailpieces with working like-kind if original part is out of stock. Damage caused by neglect, misuse or physical abuse of instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect. Warranty is void if there is any evidence of any repair or attempt at repair made by someone other than String Power. Instrument adjustment is not covered by this warranty. Normal wear caused by normal use of items is not covered by this warranty. Please note that openings in instruments seams are common. String Power warranty does not cover seam openings.  To avoid seam openings or cracks caused by extremes or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity level between 45% to 65% and do not expose instrument to temperatures outside of the 60-85 degree Fahrenheit range

 

BOWS:

The ONE YEAR warranty only applies to the original purchaser of bow and cannot be transferred at any time for any reason.  Hair not covered by warranty, except for installation. Damage caused by neglect or misuse or physical abuse of bows is not covered. Damage caused by normal wear is not covered. Warranty is void if there is any evidence of any repair or attempt at repair of bow by customer or unauthorized Dealer. Wooden bows react to changes in temperature and humidity. One common result of exposure to extremes of temperature or humidity is warping. Maintain a humidity level of 45%-65% and do not expose the bow to temperatures outside of the 60-85 degree Fahrenheit range. The String Power warranty does not cover bow warping. Please also note that bows left tight for long periods of time are likely to warp. To protect your bow from warping, always be sure to loosen it after playing and when storing it. The finish of these bows is not covered by the warranty.

 

CASES:

The ONE YEAR warranty only applies to the original purchaser of the case and may not be transferred at any time for any reason. Damage caused by either normal wear, or by misuse, neglect or physical abuse is not covered. String Power warranty responsibilities and liabilities are limited to repair or replacement of defective cases for one year from the date of purchase. Damage to instruments, bows or other personal property being stored or transported is not covered.

To report a warranty issue, please send us an email at info@stringpower.net. Please provide us with the order number and describe the issue you are having in detail. Attach any images of potential damage or malfunctioning.

We take pride in our reputation and always strive to offer you, our customer, and the best service we can possibly provide

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